SAP for Me is the new digital companion for Customers and Partners which improves SAP customer experience across all touch-points such as alerts, insights, dashboards and more.

Starting on April 22nd, 2023, you will be asked to use SAP for Me moving forward via a pop-up. You may choose to work on the SAP ONE Support Launchpad until May 23rd, 2023. However, after this time you will always be redirected to SAP for Me without further prompts. Upon your first visit to the SAP for Me portal, you will be invited to customize the homepage to meet your needs.

SAP is german software company which makes ERP software products for different line of business. SAP S/4HANA is one such SAP’s flagship product many customers have adopted to run their intelligent enterprise business. It is essential for SAP to have effective interactions with their customers and partners and offer the optimal solution to any questions that may arise.

Introducing SAP for Me

SAP for Me is a one stop future customer support portal for harmonized and optimized user experience replacing SAP ONE Support Launchpad. Starting early Q1/2023, the SAP ONE Support Launchpad will transition to SAP for Me, the future single-entry point for support.

With SAP for Me, you can:

• Engage with support from SAP through a single entry point
• Get a holistic view of your licenses, orders, and consumption status.
• Perform self-services (e.g. cloud system provisioning)
• Additional features continue to be integrated and added

The SAP ONE Support Launchpad will be retired, and all of its support features will be migrated to this platform in phases. With a few notable exceptions, provides extremely similar cards based experience or apps that are functionally equivalent to SAP ONE Support Launchpad.

Check out this introduction video from SAP here.

Features

• It enables customers to simply communicate with SAP and receive fast direction to the solution that is the greatest fit.
• It provides comprehensive transparency about your sap products.
• It also consolidates all of the essential notifications, analytics, and insights regarding your purchased SAP products into a single point of access.
• SAP Customers and SAP Partners each have their own unique set of dashboards.

SAP for Me Timeline

How to login to SAP for Me?

To login to SAP for Me, you need to have right authorizations. Sign in at https://me.sap.com/ if you already have a SAP S-user ID or Universal ID. Some features still need further permissions before they may be used.

Which browsers are supported?

Following are list of browsers SAP for Me supports:

• Microsoft Edge (latest version)
• Mozilla Firefox (latest version)
• Google Chrome  (latest version)
• Apple Safari (latest version)

For a list of the most up-to-date supported browsers go to SAP Support Portal FAQs > expand Supported browsers.

Which languages are supported in SAP for Me?

SAP for Me supports various languages (listed below) and is determined by the language settings of your internet browser. In case your preferred language is not included among the supported languages, the default language used will be English.

• English
• German
• Japanese
• Simplified Chinese
• French
• Portuguese
• Spanish
• Russian – available in SAP for Me mobile app only
• Italian – available in SAP for Me mobile app only

Note: In the future there will be a setting added to allow updating the language from within SAP for Me instead of using the browser setting For more information check out the KBA 3291921.

Migrate from SAP ONE Support Launchpad to SAP for Me

Starting Q1/2023 SAP for ME will be the primary contact support center and will replace SAP ONE Support Launchpad. Having said that if you need knowledge and worried with the migration SAP have provided the mapping sheet for tasks your perform in SAP ONE Support Launchpad to SAP for Me.

For more information, see the web page Your Transition to SAP for Me in the SAP Support Portal.

Dashboards

SAP for Me provides specialized dashboards for Customer and Partner.

Customer Dashboards

Customer Dashboards is a one-stop shop for SAP customers. It provides a variety of dashboards that allow customers to manage their SAP product portfolio, license consumption, orders and billing, systems provisioning, and more.

The customer dashboards has these following sections:

Portfolio and Products
With Portfolio and Products, you can easily manage and get a bird’s-eye view of all the on-premise and cloud products in your SAP product portfolio, as well as their respective road maps and innovations.

Finance and Legal
Finance & Legal is where you can keep track of your SAP orders, licenses, invoices, and usage.

Systems and Provisioning
Information on environments, permissions, roles, materials, and more can be rapidly reviewed and provisioned for on-premise and cloud systems with the help of Systems & Provisioning.

Services and Support
You can keep track of all your service requests and responses on the Services & Support control panel. Facilitates report analysis and research by searching SAP Notes and KBAs. You can do things like manage cases, report cases, talk to experts, and more.

Partner Dashboards

Partner Dashboards help partners with sales and marketing, deals, and pipelines. There are four dashboards:

Partnership

You can access your company and partnership details, such as Partner Tracks, contracts, sell and service authorizations, and grouping. Furthermore, you can conveniently access critical partner management apps and portals through the platform’s integrated links.

Sales & Marketing

You can view your business plan, track your revenue performance against your plan, and manage your deals from start to finish. Additionally, it provides access to various sales apps that can help you optimize your sales efforts and maximize your revenue potential.

Customer Success

You can analyze your customers’ license portfolios, track their cloud consumption, monitor upcoming renewals, and manage their orders and contracts. Furthermore, it enables you to oversee customer delivery, including cloud projects, certified consultants, and next-generation cloud delivery migrations. With these capabilities, you can streamline your customer management processes and improve your overall customer satisfaction.

Partner Solutions

You can find the resources and enablement materials you need to build your own solutions, monitor their status, and register new solutions, including detailed documentation and training resources. Additionally, you can find links to register a new solution and obtain your AIR key, making it easy to get started with building and deploying your own solutions.

Share your thoughts

SAP is looking for input in order to organise SAP For Me, the future centralised support hub. Get started with it now and give feedback in the SAP For Me survey. Your feedback will be used to measure and continually improve customer experience.

Current know and open issues

SAP for Me is a recently launched product, and as with any new technology, it may encounter some issues. To address these concerns, SAP has published a SAP Note 3318975, which outlines any open issues with the product and provides solutions for each. The note is intended to serve as a resource for users to easily identify and resolve any issues they may encounter while using SAP for Me.

Summary

SAP for Me is the new customer support portal from SAP going forward and currently available in English only. You can provide your feedback on what you think of SAP for Me by rating the app and asking questions in the ‘Feedback’ slider.

SAP E-mobility is intelligent, sustainable cloud based SAP BTP application for operating charging infrastructure at scale and drive towards sustainability.

Electric cars (EVs) seem to be becoming more and more popular. According to the Electric Vehicle World Sales Database, EV sales increased significantly in 2021 across all areas with 3 to 8 times faster than the market for light vehicles. According to a BCG, more than half of vehicles sold worldwide by 2026 will be electric vehicles.

With increase in sales of electric vehicles, there is huge demand to support and maintain reliable charging infrastructure. To address these problems, SAP introduced SAP E-Mobility solution by creating a widespread network of charging stations while also giving chart-point suppliers a simple, intelligent, and automated charging experience.

What is SAP E-Mobility?

SAP E-Mobility is a standardized, cloud-based system that gives charge point operators everything they need to operate their business effectively and successfully. It is general available to customer in November 2021 as subscription service, powered by SAP Business Technology Platform.

A single platform to create, operate, and manage electric vehicle charging networks with integration of other software solutions such as billing, expense reimbursement, and invoicing. It enables businesses to interact with partners and stakeholders along the mobility value chain in the cloud, allowing for the creation of collaborative business models and operations.

It is a charging platform that helps connected vehicle owners to charge their electric vehicles safely and conveniently. It will power the charging infrastructure for electric vehicles at charging stations around the world, in addition to providing a platform for various connected vehicle services.

6 key features of SAP E-Mobility

It offers optimal, effective, and cost-effective charging capabilities and operations. The following are main key features

• Charge point device management
• Bi-directional communication with vendor-independent charging infrastructure
• Monitoring of charging infrastructure and charging sessions
• OCPP-based standard for electric vehicle supply equipment
• SAP Concur integration for expense reimbursement
• Provides great customer and driver focus experience.

Supported Charging Scenarios

SAP E-Mobility supports following end-to-end cross-industry scenarios:

• Charge at Home
• Charge at Work
• Charge at Public

Charge at Home

Helps employees to charge their vehicles at home safely and efficiently. Enables integration with SAP Concur for accurate reimbursing charging costs.

Charge at Work

Helps employees to charge their vehicles at work safely using Fixed-Power Load Management. Enables integration with SAP S/4HANA Cloud for cost accounting of charging at the workplace. You can maximize the amount of vehicles that can be charged on your parking by utilizing dynamic load management.

Charge at Public

Helps general citizens to charge their vehicles at Public places using network of charging stations. Enables integration with SAP S/4HANA Cloud and SAP BRIM for invoicing and billing of subscribers.

Technical Prerequisites

You must purchase SAP E-Mobility subscription from the SAP Store if you want to set up SAP E-Mobility in your landscape. The following SAP BTP services are also required along with the subscription

• Audit Log Service
• Audit View Service
• Personal Data Manager Service

New Features in SAP E-Mobility

The following are new features introduced in June 2022

• Dynamic Load Management – Helps in increasing the occupancy rate of vehicles across the site.
• Fixed-Power Load Management – Enables to adjust connector’s power delivery to charge safely and efficiently.
• Scheduled Load Management – Create and carry out charging plans to lower energy expenses and free up power for other assets.

Summary

It will be a central part of the new SAP vehicle portfolio, and will be marketed as a new business unit within the SAP Automotive segment. SAP E-Mobility is a partner for SAP customers and partners in the automotive industry and is the only mobility platform that connects electric vehicles and charging stations.

SAP ABAP Platform 2021 is generally available to customers since Oct. 13, 2021. In this blog post we will look at the new features of ABAP Platform 2021.

ABAP Platform is a technical platform of products like SAP S/4HANA or SAP BTP. It is comprehensive integrated life cycle management to create and run ABAP-based application programs. ABAP Platform 2021 is foundation for SAP S/4HANA 2021 and applicable for SAP HANA-only Add-Ons.

Any previous versions of S/4HANA including 1511, 1610, 1709, 1809, 1909, and 2020 can be upgraded to S/4HANA 2021.

ABAP Platform 2021 Highlights

ABAP Platform 2021 delivers improvement and innovations in following capabilities.

• ABAP Development
• Application Server Infrastructure
• Document and Output Management
• Business Process Management
• UI Technologies
  • UI Theme Desginer
  • SAP Fiori Launchpad
• Security
• Integration and Connectivity

Lets examine these feature in-details

ABAP Development

• Excellent Eclipse development experience with expanded ABAP tools and language.
• Improved ABAP CDS with ABAP SQL for sophisticated data access and modeling on SAP HANA.
• The ABAP RESTful Application Programming Model feature set has been expanded to include support for unmanaged early and late numbering as well as new protocols.
• Improved connectivity, integration, security, and extension.
• Real-time with support for WebSocket RFC, MQTT, and AMQP, as well as ABAP Channels and ABAP Daemons for industrial IoT and M2M communication.
• Effective custom code migration support for SAP S/4HANA and SAP BTP ABAP Environment.
• High quality assurance using code analysis tools.

Application Server Infrastructure

Following are new features

• Additional SAP Web Dispatcher command line arguments are available to reload different configuration items or begin a soft shutdown.
• SQL Monitor transaction SQMD have new possibilities to filter results. New filter options Joins and Cross Node Joins are introduced and Resolved options supports CDS views, ABAP Managed Database Procedures (AMDP) and CDS table functions.
• SAP Web Dispatcher now supports logging request which are not routed to any backend system by using the pseudo backend system name NONE.
• With this release, you can use pre-defined log formats with user defined log format placeholders to enhance log format.
• Internet Communication Manager (ICM) and SAP Web Dispatcher now supports to call an authorization handler check within a modification handler rule.
• Additional logging using log handler can be configured to log blocked requests by authorization handler.

Document and Output Management

Maintain Form Templates is a Fiori app to create/update/delete form templates in S/4HANA. It is recommended to use form templates for all document and output management scenarios such as purchase order, invoice. The app is available since the S/4HANA 1511

With this new release you can now download previous versions of your customized form templates and compare two versions at the object level.

Note: Adobe LiveCycle Designer (ADLC) is required to view downloaded custom form templates.

Business Process Management

Flexible Workflow is a new concept in SAP S/4HANA that aims to simplify workflow configuration. To meet evolving innovation needs both on-premises and in the cloud, Flexible Workflow expands SAP Business Workflow.

In S/4HANA 2021 FPS 00, a new app called Flexible Workflow Administration is introduced to monitor all flexible workflow instances. You can use this app to open flexible workflow instances, display instances, and perform administrative actions on selected instances. For tasks that are ready to be processed, you can also forward the tasks of one user to another.

UI Technologies

Across UI Technologies such as Floorplan Manager, Web Dynpro ABAP, UI Theme Designer and SAP Fiori Launchpad, there are many improvements and innovations listed below

UI Theme Designer

The UI theme designer is a browser-based tool for cross-theming scenarios. The following new theming parameters are added:

• sapTile_OverlayBackground and sapTile_OverlayForegroundColor for overlays used on image, news and slide tiles.
• sapContent_ContrastTextShadow to support text shadow styling for contrast text.
• sapContent_Selected_ForegroundColor to color foreground elements.
• Following border theming parameters are added to support styling of field and input
  • sapField_InvalidBorderWidth
  • sapField_InvalidBorderStyle
  • sapField_WarningBorderWidth
  • sapField_WarningBorderStyle
  • sapField_InformationBorderWidth
  • sapField_InformationBorderStyle
  • sapField_SuccessBorderWidth
  • sapField_SuccessBorderStyle
• Following text color theming parameters are added to support button
  • sapButton_Emphasized_Active_TextColor
  • sapButton_Attention_Active_TextColor
  • sapButton_Accept_Active_TextColor
  • sapButton_Reject_Active_TextColor
  • sapButton_Negative_Active_TextColor
  • sapButton_Critical_Active_TextColor
  • sapButton_Success_Active_TextColor
  • sapButton_Neutral_Active_TextColor

SAP Fiori Launchpad

The following are new SAP Fiori Launchpad features that will be available in S/4HANA 2021.

• My Home is a new space available and activated by default.
• The pages now supports two additional tile sizes: flat and flat wide.
• Users can now set their preferred date and time formats, the time zone and the decimal format in the user settings.
• Spaces can be sorted with a new configuration parameter SPACES_SORT_CRITERION.
• SAP-Delivered Spaces and Pages details are now available in Manage Launchpad Spaces Fiori app.
• A redesigned About dialog shows more application and system-specific information with new launchpad parameters.
• Enhanced link handling in Pages.
• SAP Fiori Launchpad Home page is deprecated.
• Automatic data loading in SAP Fiori overview pages or list Apps, no longer have to click the Go button.
• Loading SAPUI5 from a CDN with Target Mapping is removed.
• You no longer can run an app standalone in the SAP Fiori launchpad.
• Enhancements to SAP Fiori Launchpad App Manager.
• Internet Explorer 11 is no longer a supported browser.
• The function to give feedback in the SAP Fiori launchpad will be deprecated.

Security

Four new Fiori apps are introduced to support logging, system static and security audit.

1. Read Access Logging Configuration to configure read access to logged data.
2. React Access Logging Monitor to monitor all log entries and errors.
3. Display Security Audit Log, to display security relevant events that occur in the SAP S/4HANA system.
4. Display Status System Audit to display overview of static system information.

Integration and Connectivity

• SAP Application Interface Framework (AIF) got some new SAP Fiori apps.
  • Message Monitoring for Integration Experts
  • Message Monitoring for Administrators
  • SOAP Error Log
  • OData Error Log

• Due to various data protection rules, you can track and log read access to sensitive data using Enterprise Event Enablement.

Other References

ABAP Platform for SAP S/4HANA 2021

SAP Work Zone is a flexible and collaborative digital workplace service that connects individuals to information, business processes, and data to get work done quickly and efficiently. It is cloud solution based on SAP Business Technology Platform (BTP).

Employee and Organizations Problem

In today’s digital enterprise world, business information is spread across different systems. The majority of employees of organizations are continuously switching from one application to another to get their day-to-day work done. This effects the productivity, efficiency and satisfaction of employees.

So, there is need for a harmonized work place to access all business information in one place. Employees want not only to have all relevant business information and data from the systems in one location, but also to be able to communicate with and collaborate with other users on that information.

To address these problems in an organization, SAP introduce SAP Work Zone

What is SAP Work Zone?

SAP BTP Work Zone offers business application users a simple, modern, and unified user experience that intelligently presents application data and streamlines business processes to boost employee engagement and productivity. It’s a single point of entry that users can use from any device.

Benefits of SAP Work Zone

• A unified intelligent work experience is delivered through a simple, modern, and consistent user interface.
• Access to business applications and third-party content is unified.
• It can be accessed using a web browser, a dedicated mobile app, or mobile devices with a responsive web interface.
• SAP BTP services allow you to customize SAP Work Zone to meet your specific business objectives.
• Self-service and employee-focused.

Check out the SAP official demo here.

SAP Work Zone is a cloud solution and suite of products available under SAP BTP Extension Suite – Digital Experience pillar and brings all UI/UX services under one roof. It integrates with number of different business services available on SAP Business Technology Platform, such as:

• SAP Launchpad Service
• SAP Mobile Service
• SAP One inbox
• SAP Workflow Management
• SAP Conversational AI

SAP Work Zone offers out-box integration with standard SAP Fiori apps both from on-premise and cloud.

SAP BTP SAP Work Zone vs Portal Service

SAP BTP Cloud Portal is used to create role-based, free-style, multi-channel portals for your employees, customers, and partners to access business apps and content. It simplifies the access to business data, so that your staff can safely complete their everyday responsibilities from any device.

Initially, SAP provided the cloud portal service through its SAP data center known as NEO environment. SAP has announced Portal/Launchpad capabilities for SAP BTP Multi-Cloud / Cloud Foundry (CF) environments that use several IaaS providers. Please keep in mind that not all NEO portal features are available in the Cloud Foundry environment.

Below are some of the restriction of Cloud Portal service in SAP BTP Cloud Foundry environment, in addition please refer to the known restrictions in the documentation.

• Asset Management
• Web Content editor tool
• Custom (Web Content) Widget Templates
• Convert Application to a Widget
• Custom development of Site and Page templates
• Renderers to Display Web Content

Although SAP BTP Work Zone and Cloud Portal services provide a next-generation digital experience, SAP BTP Work Zone is suggested for employee and supplier portals due to ongoing enhancements and SAP’s focus shift on Work Zone.

SAP SuccessFactors Work Zone

SAP SuccessFactors Work Zone is a digital workspace that brings together numerous business critical applications into a single customizable interface. It integrates several SAP systems as well as third-party apps, allowing employees to access whatever they need at work and built on the SAP Business Technology Platform.

SAP SuccessFactors Work Zone is a SAP SuccessFactors solution that provides a bundled experience to fulfill the demands of HR enterprises. It is a superset of SAP BTP Work Zone, with extra features including workflow and mobile services.

Conclusion

SAP Work Zone is a new digital experience offering from SAP helping organizations to increase user productivity and engagement.

Hands-on Tutorials

• Create Your First Digital Workplace Using SAP Work Zone
• Design Your First SAP Work Zone
• Enrich Your SAP Work Zone With Applications and Data from SAP Gateway Demo System

Useful Resources

• SAP Work Zone Developer Guide
• Building Custom UI Integration Cards
• SAP SuccessFactors Work Zone – Developing and Extending Content.pdf
• SAP Work Zone Webhook Documentation
• SAP Work Zone OData API Documentation