Customer Interaction Center (CS-CI-CIC)

List of SAP Repository Objects in Customer Interaction Center (CS-CI-CIC)

List of SAP TCodes

RCCMREP07: Document Flow Report

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RCCMREP06: PD Organization Profile – Detail

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RCCMREP05: Agent Profile Overview

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RCCMREP04: Agent Profile Report

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RCCMREP03: Agent Activities

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RCCMREP02: Organization/Agent Call Vol. (DNIS)

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RCCMREP01: Organization/Agent Time Report

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SAP TCode EWFC1 – Action Config. for HTML Operation

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SAP TCode EWFC0 – Action Box Configuration

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SAP TCode EWFC – IS-U Front Office Configuration

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List of SAP Tables