SAP TCode EWFC0 – Action Box Configuration

EWFC0 is a standard SAP tcode used to perform Action Box Configuration task in SAP ERP (or) S/4HANA system.This blog post provides key technical details about SAP TCode EWFC0, including its availability across SAP S/4HANA versions and related tcodes.

Program SAPLEWFC
Package Customer Interaction Center Components (CCMB)
Technical Component Customer Interaction Center (CS-CI-CIC)

Availability

The SAP tcode EWFC0 is available within SAP ECC, SAP S/4HANA On-premise and SAP S/4HANA Private Cloud systems depending on the version and release level.

SAP S/4HANA Version Available?
1909 Yes
2020 Yes
2021 Yes
2022 Yes
2023 Yes

The following is the list of SAP transaction codes related to EWFC0.

SAP TCode SAP TCode Description
CICA Maintain Activities in CIC
CICB Detail Keys for Activities in CIC
CICG Call Center Profile Maintenance
CICH CTI Telephony Buttons
CICI Profile for Telephony Controls
CICJ Maintain Logging Profile
CICK Maintain Scripting Profile
CICP Contact Search Configuration
CICQ Assign Hidden Components to Framewrk
EWFC IS-U Front Office Configuration
RCCMREP01 Organization/Agent Time Report
RCCMREP02 Organization/Agent Call Vol. (DNIS)
RCCMREP03 Agent Activities
RCCMREP05 Agent Profile Overview
RCCMREP06 PD Organization Profile – Detail