CICAM is a standard SAP tcode used to perform Assignment of Visible Components task in SAP ERP (or) S/4HANA system.This blog post provides key technical details about SAP TCode CICAM, including its availability across SAP S/4HANA versions and related tcodes.
| Program | |
|---|---|
| Package | Customer Interaction Center Components (CCMA) |
| Technical Component | Customer Interaction Center (CS-CI-CIC) |
Availability
The SAP tcode CICAM is available within SAP ECC, SAP S/4HANA On-premise and SAP S/4HANA Private Cloud systems depending on the version and release level.
| SAP S/4HANA Version | Available? |
|---|---|
| 1909 | Yes |
| 2020 | Yes |
| 2021 | Yes |
| 2022 | Yes |
| 2023 | Yes |
Related SAP TCodes
The following is the list of SAP transaction codes related to CICAM.
| SAP TCode | SAP TCode Description |
|---|---|
| CIC7 | Maintain Scripting Profile |
| CICAA | Callback Queue Maintenance |
| CICAB | Callback Queue Assignment |
| CICV | CTI Queue Maintenance |
| CICW | CTI Queue Assignment Maintenance |
| CICX | Component Container Maintenance |
| CICY | CTI Administration |
| CICZ | DNIS mapping |
| EWFC1 | Action Config. for HTML Operation |
| RCCMREP04 | Agent Profile Report |
| RCCMREP07 | Document Flow Report |
