The CRMD_ICA_CASE table in SAP ERP or S/4HANA stores IC Analytics: Event Log BDC Case data. There are total 4 fields in CRMD_ICA_CASE table. The IC Analytics: Event Log BDC Case table is available in all major SAP S/4HANA versions, is implemented as a Column Store table within the SAP HANA database. Additionally we provide an overview of the structure and fields of CRMD_ICA_CASE table. It is in Event Log (CRM_IC_EVENT_LOG) ABAP package and is part of the Interaction Center WebClient (CRM-IC) module.
SAP CRMD_ICA_CASE Table Fields
Following is the list of fields that are available in SAP CRMD_ICA_CASE table. The primary key fields of the table are CLIENT (Client), IC_INTERACT_GUID (IC Interaction GUID), CASE_GUID (Technical Case Key (Case GUID)).
| Field | Description | Data Element | Check Table | Data Type |
|---|---|---|---|---|
| CLIENT | Client | MANDT | * | CLNT (3) |
| IC_INTERACT_GUID | IC Interaction GUID | CRMT_IC_INTERACT_GUID | RAW (16) | |
| CASE_GUID | Technical Case Key (Case GUID) | SCMG_CASE_GUID | CHAR (32) | |
| IC_INTERACT_TS | IC Interaction Timestamp | CRMT_IC_INTERACT_TS | DEC (15) |
