The CRMD_ESCAL_REC table in SAP ERP or S/4HANA stores Response Time Profile – Service Agreement data. There are total 13 fields in CRMD_ESCAL_REC table. The Response Time Profile – Service Agreement table is available in all major SAP S/4HANA versions, is implemented as a Column Store table within the SAP HANA database. Additionally we provide an overview of the structure and fields of CRMD_ESCAL_REC table. It is in Service Agreements (SLA) (CRM_SERVICE_ENTITLEMNT) ABAP package and is part of the Service Contract (CRM-BTX-CTR-SCO) module.
SAP CRMD_ESCAL_REC Table Fields
Following is the list of fields that are available in SAP CRMD_ESCAL_REC table. The primary key fields of the table are CLIENT (Client), SRV_ESCAL (Response Profile), SRV_CATEGORY (Activity Category (Communication Type)), SRV_PRIORITY (Activity Priority), SRV_KATALOGART (Catalog), SRV_CODEGRUPPE (Code Group), SRV_CODE (Code).
| Field | Description | Data Element | Check Table | Data Type |
|---|---|---|---|---|
| CLIENT | Client | MANDT | T000 | CLNT (3) |
| SRV_ESCAL | Response Profile | CRMT_SRV_ESCAL | CRMD_ESCAL | CHAR (10) |
| SRV_CATEGORY | Activity Category (Communication Type) | CRMT_ACTIVITY_CATEGORY | CRMC_ACT_CATEGOR | CHAR (3) |
| SRV_PRIORITY | Activity Priority | CRMT_PRIORITY | SCPRIO | NUMC (1) |
| SRV_KATALOGART | Catalog | COMT_CATALOG | CRMC_TQ15 | CHAR (2) |
| SRV_CODEGRUPPE | Code Group | CRM_QCODEGRP | CRMC_QPGR | CHAR (8) |
| SRV_CODE | Code | CRM_QCODE | CRMC_QPCD | CHAR (4) |
| SRV_DURA1 | Duration of First Response | CRMT_SRV_DURA1 | DEC (13) | |
| SRV_UNIT1 | Default Value for Time Unit | TIMEUNITDU | TIMESYUT | CHAR (12) |
| SRV_NO_SERWI1 | Service Profile Indicator Should Not Be Used | CRMT_SRV_NO_SERWI | CHAR (1) | |
| SRV_DURA2 | Duration of Completion | CRMT_SRV_DURA2 | DEC (13) | |
| SRV_UNIT2 | Default Value for Time Unit | TIMEUNITDU | TIMESYUT | CHAR (12) |
| SRV_NO_SERWI2 | Service Profile Indicator Should Not Be Used | CRMT_SRV_NO_SERWI | CHAR (1) |
