The CCMCLBS table in SAP ERP or S/4HANA stores Call center callback – Whole data. There are total 22 fields in CCMCLBS table. The Call center callback – Whole table is available in all major SAP S/4HANA versions, is implemented as a Column Store table within the SAP HANA database. Additionally we provide an overview of the structure and fields of CCMCLBS table. It is in Customer Interaction Center Components (CCMB) ABAP package and is part of the Customer Interaction Center (CS-CI-CIC) module.
SAP CCMCLBS Table Fields
Following is the list of fields that are available in SAP CCMCLBS table. The primary key fields of the table are MANDT (Client), CALLBACKID (Call Center Callback – Callback ID).
| Field | Description | Data Element | Check Table | Data Type |
|---|---|---|---|---|
| MANDT | Client | MANDT | * | CLNT (3) |
| CALLBACKID | Call Center Callback – Callback ID | CCMCALLBID | NUMC (10) | |
| CLBSTAT | Call center callback – Callback status | CCMCLBSTAT | CHAR (1) | |
| REFCLBID | Call Center Callback – Callback ID | CCMCALLBID | NUMC (10) | |
| QUEUE | Callback Queue | CCMQUEUE | CCMCBQUES | NUMC (10) |
| AGENT | User Name in User Master Record | XUBNAME | USR02 | CHAR (12) |
| CLB_PROF | Callback Configuration Profile | CCMCLBPROF | CHAR (15) | |
| CALLER_ID | Call Center Callback – Caller ID | CCMCALLERID | CHAR (10) | |
| CONTACT_NAME | Call Center Callback – Contact Name | CCMCONTNAME | CHAR (40) | |
| TELNO | Telephone number | SP_TELNO | CHAR (30) | |
| CBDATE | Call center callback – Callback date | CCMCBDATE | DATS (8) | |
| CBTIME | Call Center Callback – Callback Time | CCMCBTIME | TIMS (6) | |
| TZONE | Time Zone | TZNZONE | TTZZ | CHAR (6) |
| LAND1 | Country/Region Key | LAND1 | T005 | CHAR (3) |
| REGIO | Region (State, Province, County) | REGIO | T005S | CHAR (3) |
| PENDING_OFFSET | Call Center Callback – Pending Minutes | CCMPENDOFF | NUMC (3) | |
| CDATE | Call center callback – Creation date | CCMCDATE | DATS (8) | |
| CTIME | Call center callback – Creation time | CCMCTIME | TIMS (6) | |
| CUSER | Call center callback – Call center agent | CCMAGENT | CHAR (12) | |
| UDATE | Call center callback change date | CCMUDATE | DATS (8) | |
| UTIME | Call center callback change time | CCMUTIME | TIMS (6) | |
| UUSER | Call center callback – Call center agent | CCMAGENT | CHAR (12) |
