CICH is a standard SAP tcode used to perform CTI Telephony Buttons task in SAP ERP (or) S/4HANA system.This blog post provides key technical details about SAP TCode CICH, including its availability across SAP S/4HANA versions and related tcodes.
| Program | |
|---|---|
| Package | Customer Interaction Center Components (CCMB) |
| Technical Component | Customer Interaction Center (CS-CI-CIC) |
Availability
The SAP tcode CICH is available within SAP ECC, SAP S/4HANA On-premise and SAP S/4HANA Private Cloud systems depending on the version and release level.
| SAP S/4HANA Version | Available? |
|---|---|
| 1909 | Yes |
| 2020 | Yes |
| 2021 | Yes |
| 2022 | Yes |
| 2023 | Yes |
Related SAP TCodes
The following is the list of SAP transaction codes related to CICH.
| SAP TCode | SAP TCode Description |
|---|---|
| CICA | Maintain Activities in CIC |
| CICB | Detail Keys for Activities in CIC |
| CICG | Call Center Profile Maintenance |
| CICI | Profile for Telephony Controls |
| CICJ | Maintain Logging Profile |
| CICK | Maintain Scripting Profile |
| CICP | Contact Search Configuration |
| CICQ | Assign Hidden Components to Framewrk |
| EWFC | IS-U Front Office Configuration |
| EWFC0 | Action Box Configuration |
| RCCMREP01 | Organization/Agent Time Report |
| RCCMREP02 | Organization/Agent Call Vol. (DNIS) |
| RCCMREP03 | Agent Activities |
| RCCMREP05 | Agent Profile Overview |
| RCCMREP06 | PD Organization Profile – Detail |
